This page explains how to cancel an order or ask for a refund. It does not take away any right you have under the law that applies to you.
Refund and Cancellation Policy
Version 1.0 · Last updated 22 October 2026
How to ask
Write to hello@100dollaragency.xyz or send a message in your order page. Include your order number (shown in your order page and on your receipt) and say whether you want to cancel the order, get a refund, or both.
How we decide
We look at each request individually, taking into account how far your order has progressed. In general:
- If we have not started building your website, we will work with you to cancel the order and put things right, which can include a refund.
- If building has started, we will consider how much work has been done and what has been delivered, and tell you our decision and the reason.
- If we cannot deliver the website you ordered, or end your order for a reason that is not your fault, we will handle a refund fairly.
This policy does not set fixed refund periods or percentages and does not guarantee a refund in any particular case.
How a refund is paid
An approved refund is sent back to the payment method used for the order through our payment provider. How long it takes to appear depends on the provider and your bank or card issuer. When a refund is made, the order shows as refunded in your order page and we update the order. Work on a refunded order stops.
Payment disputes
If you think a charge is wrong, please contact us first so we can sort it out quickly. You can still contact your bank or card issuer. If a payment is reversed, we may pause or stop work on the order.